PRIVACY POLICY

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Introduction

RV Digital Limited ("RV Digital", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website (rvdigital.co.uk), our services, or communicate with us via WhatsApp or other channels.

RV Digital Limited is a company registered in England and Wales. Our registered address and company details are available on request at ryan@rvdigital.co.uk.

Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, and business details you provide when contacting us or engaging our services.
• Messaging content: text and metadata from WhatsApp messages you send to our business number(s), including message content, sender phone number, and timestamps.
• Website usage data: standard technical information such as IP address, browser type, and pages visited, collected via cookies and analytics tools.
• Business information: information you share with us in the course of a service engagement, including any data provided for the purposes of the services we deliver.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and deliver the services you have engaged us for.
• To process, categorise and analyse messages sent to our business channels using automated systems, including AI-based extraction and classification tools.
• To maintain internal records and customer relationship management systems.
• To improve our services and website.
• To comply with legal obligations.

Legal Basis for Processing

We process personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• Legitimate interests: to operate and improve our business and services.
• Consent: where you have voluntarily provided information to us.
• Contractual necessity: where processing is required to deliver services you have engaged us for.
• Legal obligation: where processing is required to comply with applicable law.

Third-Party Services

We use trusted third-party service providers to help us operate our business. These include:

• Meta Platforms Ireland Limited (WhatsApp Business Platform) for messaging services.
• OpenAI, LLC for automated content processing and structured data extraction.
• Formagrid, Inc. (Airtable) for customer relationship and record management.
• GoDaddy Operating Company, LLC for website hosting.

These providers process data on our behalf under their own privacy policies and appropriate data processing agreements.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Our third-party service providers listed above, strictly for the purposes described.
• Legal or regulatory authorities where required by law.
• Professional advisors (accountants, lawyers) bound by confidentiality.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Messaging data is retained for a reasonable period to enable ongoing business communication and record-keeping.

Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request erasure of your data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at ryan@rvdigital.co.uk.

Cookies

Our website uses cookies to improve user experience and analyse site traffic. You can control cookies through your browser settings. Continued use of our website constitutes consent to cookie use as described.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Data Transfers

Some of our third-party providers operate outside the United Kingdom and the European Economic Area. Where personal data is transferred internationally, we rely on appropriate safeguards including Standard Contractual Clauses and adequacy decisions.

Changes to This Policy

• We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of our services after changes indicates acceptance of the updated policy.